Purchase and Return Policy

No merchandise purchased by personal check will be shipped or released from premises until your check has cleared and is on deposit.

Special Orders –  we require Payment In Full at time of order

Custom Guitar Brokerage Orders require 60% deposit at time of order (subject to builders policy)

Purchases may be returned or exchanged for store credit  or merchandise for a period of 30 days from original sale, when returned in the original undamaged/un-modified condition, and accompanied by original receipt.

All returns of instruments for credit after 24 hours are subject to a 20% Re-Stocking Fee.

Strings and Accessories  subject to a 10% Re-stocking Fee.  Strings and Accessories will only be exchanged only if in the original un-opened packaging.

Returns are for store credit or merchandise only.

Customer is responsible for all shipping and insurance fees..

The  Shop Rate Page "Minimum Service Fee" will be charged for all repair estimates, Repairs and Tech Services,  and Appraisals.

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Shipping Policies...

Fedex Ground is our preferred method of shipment, but we can also ship via the carrier of your choice.

All shipping and insurance charges are to be paid by the purchaser.

ALL instruments must be insured at shipment, unless waived by the customer. Waivered shipments are at the customers risk. Barking Dog Guitars will assume no liability or responsibilty for un-insured shipping.

Shipping charges will be  based on actual costs for packaging and carrier fees. We do not use a "flat rate"  approach to these fees.